Shipping policy

Shipping

Free Shipping

We offer free shipping on all orders within the United States. No minimums, no fine print — every order ships free.

Processing Time

Orders are processed within 1-2 business days of purchase. Orders placed on weekends or holidays will begin processing the next business day.

You'll receive a confirmation email once your order has shipped, along with tracking information so you can follow your package every step of the way.

Delivery Time

Once shipped, orders typically arrive within 3-5 business days.

Total estimated delivery time (processing + shipping): 4-7 business days from order placement.

Order Tracking

As soon as your order ships, we'll email you a tracking number so you can monitor its progress in real time.

Shipping Restrictions

At this time, we ship exclusively within the United States. We do not currently offer international shipping, but we hope to expand in the future.

Delays

While we do everything we can to get your order to you on time, occasional delays can happen due to weather, carrier issues, or high order volume. If your order is taking longer than expected, please reach out to us at [support email] and we'll help track it down.

Returns & Exchanges

We want you to love your aquellie filter. If something's not right, here's how we make it easy.

30-Day Refund Guarantee

If you're not satisfied with your purchase, you have 30 days from the delivery date to request a full refund — and you don't need to send the product back. Simply contact us at info@aquellie.com with your order number, and we'll process your refund.

Defective Products

If your product arrives damaged or defective, we'll send you a free replacement at no cost to you. Just email us at info@aquellie.com with a photo of the issue and your order number, and we'll get a new one on its way — no need to return the original.

How to Request a Refund or Replacement

  1. Email info@aquellie.com with your order number and a brief description of the issue.
  2. For defective items, please include a photo so we can quickly process your replacement.
  3. We'll respond within 1-2 business days to confirm your refund or ship your replacement.

Refund Timing

Approved refunds are issued to your original payment method and typically appear within 5-10 business days, depending on your bank or card provider.

Questions?

We're here to help. Reach out anytime at info@aquellie.com with any questions about your order or return.